Elements and Performance Criteria
- Elements define the essential outcomes
- Determine support needs
- Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role
- Confirm individualised plan details with the person and with family and carers when appropriate
- Ensure the person is aware of their rights and complaints procedures
- Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making
- Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures
- Provide support services
- Conduct exchanges with the person in a manner that develops and maintains trust
- Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures
- Assemble equipment as and when required according to established procedures and the individualised plan
- Respect and include the family and/or carer as part of the support team
- Provide support according to duty of care and dignity of risk requirements
- Provide assistance to maintain a safe and healthy environment
- Provide assistance to maintain a clean and comfortable environment
- Respect individual differences to ensure maximum dignity and privacy when providing support
- Seek assistance when it is not possible to provide appropriate support
- Monitor support activities
- Complete reporting and documentation
- Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols
- Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor
- Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required
- Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements
- Complete and maintain documentation according to organisation policy and protocols
- Store information according to organisation policy and protocols